Julie ann Wessinger, Director Client Performance Strategies, Allied Solutions
Julie ann Wessinger leads the Client Performance Consulting team at Allied Solutions. She has spent the past 3 decades helping organizations enhance their internal sales/service cultures in ways that significantly impact key internal and external metrics. Common examples of internal change include increased employee engagement and productivity and reduced turnover. From a consumer perspective; increased satisfaction/NPS scores, improved loyalty (i.e. # products per h/h, increased loans, deposits and other non-interest income). Change is accomplished and sustained through a collaborative plan that can include various tools based on needs such as; organizational and individual needs assessments; implementation of performance metrics/scorecards; needs-based sales/service communication skills training; leadership coaching tools and/or recognition aligned with culture.
[:20] Meet Julie ann Wessinger
[2:51] What role has learning and development played since COVID, and why the increasing demand for it?
[3:22] The need for training and mentoring tools
[3:40] COVID and remote work shed the spotlight on lack of sufficient management training.
[4:00] Managers are promoted many times with little or no formal training.
[4:58] Did you see that time (COVID) really weeding out a lot of managers?
[5:31] Are you seeing that companies are trying to get this coaching?
[6:08] Why cultural transformation is so vital and what challenges or gaps are you seeing?
[7:16] Employees need to embrace a growth mindset.
[7:49] Helping leaders understand to communicate with the diverse generations and styles.
[9:21] 88% ROI with training with coaching, can you explain that for us?
[10:26] How is technology changing the selling process for companies?
[11:50] When it comes to the salesperson, what kind of training and development are crucial to handling this new type of consumer?
[12:34] The ability to build genuine trust is more important for salespeople than ever.
[13:05] What business leaders are looking for in today’s landscape, and how does the salesperson of today provide value?
[14:51] Do you see the older generation of sales people will retire earlier, or adapt to the new ways?
[15:59] Three pieces of advice for leading today’s salesperson