In this episode:
00:40 Get to Know Brett and Barrett.
06:34 The current state of AI in the financial Industry.
09:12 The evolution of AI and the differences between the two types.
11:27 How UX and AI need to evolve together to provide the maximum benefit for the end user.
17:16 Ensuring the AI user experience remains human-centric and not robotic.
23:29 – What financial institutions can do if they’re behind in AI implementation.
27:24 – Where resistance to AI adoption is strongest—and why.
31:45 – Can a credit union use AI to jumpstart their digital transformation?
34:01 – Balancing security and innovation in the age of AI.
35:45 – Key challenges and opportunities as AI continues to mature.
42:48 – How Brett and Barrett stay current in an ever-evolving tech landscape.