The average loan term in 2022 is nearly 70 months. With longer loan terms, approximately 75% of auto vehicle loans are being paid off early, and more than half of these loans have an ancillary

Regulatory scrutiny, including a Consumer Financial Protection Bureau directive, underscores the need for transparent and compliant refund processes, particularly concerning Guaranteed Asset

Increasing guidance from the CFPB indicates that creditors will be responsible for refunding borrowers on unused portions of ancillary products. The amplified regulatory pressure is causing some

The Auto Lending landscape is continuing to evolve with much stronger reliance on digital and self- service. As members are electing to move away from traditional forms of notification and

Look back at these NAFCU podcasts to discuss credit union challenges and outlook in 2021.

As lawsuits raise the stakes and federal oversight is taking a look at current industry practice, it’s important lenders understand and pay attention to changing rules for direct and indirect loan

Investing in digital channels enhances member communication convenience, offering a range of options like text, email, chat, or phone for borrowers to choose from.

Cybersecurity Awareness Month Series [PART 3]: Adopt these universally-trusted practices for protecting data privacy and security.

Why multi-channel communication is so important, and how to leverage these omni-channel experiences to build trust and attract new business.

The pandemic has increased and expanded security risks. Here are three ways to help secure your CU’s data. Read more in this Credit Union Times article.

Build an auto lending program that grows market share, increases yield and provides digital solutions to adapt to new challenges and the important ‘now what?’ question.

Strategic tools and services are essential for credit unions to effectively manage risk and continue serving their members.